We're Not Comfortable Until You Are

Who We Are

Who We Are

At The Furnace Guy Heating and Cooling, we pride ourselves in providing world-class customer service and ensuring 100% satisfaction at the end of every encounter. Being a family-owned company, our focus is providing honest, affordable, and reliable heating and cooling services to our community. We proudly serve the Greater El Paso County area, including Colorado Springs, Fountain, Manitou Springs, Green Mountain Falls, Monument, Peyton, and more. We understand that heat, hot water, and air conditioning are not just a convenience, and we strive to ensure same-day or next-day service, as well as Emergency Services 24 hours a day, 7 days a week.

Toby, our founder, was raised and trained by a sheet metal family and performed most of his work in new construction and remodel while still in high school. He went on to receive his mechanical license and began working on boilers, then became NATE certified to work in the HVAC field servicing furnaces, water heaters, and air-conditioners.

The Furnace Guy is here to help you with:

At The Furnace Guy Heating and Cooling, we pride ourselves in providing world-class customer service and ensuring 100% satisfaction at the end of every encounter. Being a family-owned company, our focus is providing honest, affordable, and reliable heating and cooling services to our community. We proudly serve the Greater El Paso County area, including Colorado Springs, Fountain, Manitou Springs, Green Mountain Falls, Monument, Peyton, and more. We understand that heat, hot water, and air conditioning are not just a convenience, and we strive to ensure same-day or next-day service, as well as Emergency Services 24 hours a day, 7 days a week.

Toby, our founder, was raised and trained by a sheet metal family and performed most of his work in new construction and remodel while still in high school. He went on to receive his mechanical license and began working on boilers, then became NATE certified to work in the HVAC field servicing furnaces, water heaters, and air-conditioners.

The Furnace Guy is here to help you with:

Meet The Team

Toby Conquest

Toby Conquest, the founder of The Furnace Guy, has worked in the HVAC industry since high school. He went on to learn residential and commercial installation and repair. He received his mechanic’s license and became NATE (North American Technical Excellence) certified to work in the HVAC field, servicing furnaces, water heaters, boilers, and air-conditioning units residential and commercial. He is a member of ACCA (Air-conditioning Contractors of America). Toby is very methodical about raising employees in his company to make sure they share the same values and attention to detail. Toby loves figuring out the “problem” units and is the man to call for all of your HVAC problems. In his “Free” time, Toby loves grilling, woodworking, and playing with any of his five kids or his adorable granddaughter. Toby and his wife Sarah love working together to make the team at The Furnace Guy run smoothly and efficiently.

Sarah Conquest

Sarah Conquest is the CFO and the glue behind The Furnace Guy Team. Sarah takes pride in the meticulous details of the day to day work and behind the scenes of the office. With a solid alliance with Toby by her side, Sarah keeps the administrative and management work on track. Sarah effectively balances both The Furnace Guy business and home while also managing her home-based business with essential oils and being able to home-school their youngest three of five children. Adding to her busy schedule, with business, home, and children, there is tending to the dogs, cats, chickens, cows, and even a miniature horse. Sarah is so dedicated to her family, from cheering her son while attending his sporting events, or giving cuddles to their newest family addition, grand-daughter Willow. We are blessed to be able to have Sarah as an important part of The Furnace Guy.

Adrian Ortega

Adrian is a family-oriented guy who enjoys spending time with his wife, 2 kids, and extended family. He is also a classic car and motorcycle enthusiast who attended automotive tech school. He always knew he wanted to be in an industry that allowed him to work with his hands. Starting in the HVAC world in 2004 allowed him to do just that. With no experience in the industry, he knew he would have to work hard to prove himself. That dedication and determination got him to where he is today as The Furnace Guy Operations Manager. He is now passing on his knowledge and experience to the new generation of tinners.

Renee Duprey

Renee is The Furnace Guy Office Manager. She brings with her over 20 years of experience in management. Some of her qualifications include Assistant Bank Branch Manager, Lending Officer, Support Staff Manager of a large Corporate Accounting Firm, where she maintained successful accounting needs for over 30,000 clients while managing a staff of 19. Renee has managed several dental practices in Texas, Florida, and here in Colorado Springs. Her skills include management, accounting, sales, financials, an expert in Microsoft Office and customer service, Certifications in management, HIPAA compliance officer, and Sales Plus training. Renee is a mother of 2 and grandmother to 7. When she isn’t working, you can usually find her cooking, gardening, or doing a DIY project with one or more of her grandchildren by her side.

Steve Crabtree

Steve is The Furnace Guy’s New Construction Manager. He brings wisdom and experience to every New Construction job. Steve started working at his uncle’s heating company back in 1995, in Belton, Texas. While not a Colorado native, he has been here for over 20 years, where he has continued his journey in the HVAC industry. When he has free time, Steve enjoys spending time with his wife and three kids. He is also an avid outdoorsman who enjoys fishing and hunting.

Mike Hawkins

Mike is one of The Furnace Guy’s Expert Service Technicians. When you call for service, he may be the one scheduled to work on your HVAC system. Mike comes to us with over 20 years HVAC experience. He has the willingness to show the guys what can only be known after being in the field for years. Mike was one of the first service technicians when The Furnace Guy opened our doors. We are grateful to have him back after a brief hiatus where he worked on a few government contracts. During his downtime, he enjoys spending time with his girlfriend, family, and being a Papa.

Thomas Alvares

Thomas is one of The Furnace Guy’s Expert Service Technicians. When you call for service, he may be the one scheduled to work on your HVAC system. Thomas started in the industry over six years ago. He enjoys the everyday challenge of troubleshooting and fixing equipment issues and treats every customer like family. When he is not out servicing equipment, he enjoys spending time with his wife, family, and friends. He is also an avid football fan and can always be found cheering on the Chiefs during football season.

Shasta Braun

Shasta is the friendly voice you hear when you call The Furnace Guy. She is our Front Desk Extraordinaire, scheduling all the work for our Service Department. Shasta does many behind the scenes work to make sure everything runs smoothly, including pulling all permits for Existing Homes and New Construction. She has over 19 years of experience in plumbing, sewer, HVAC, and dispatching. Shasta loves spending time with her spouse, three kids, and racing stock cars.

Terri Smith

Terri is The Furnace Guy’s Customer Service Administrative and Data Entry Specialist. She brings her wealth of knowledge in Quickbooks and Accounting to the office. Terri has 12 years of experience in property management, including working at the Department of Housing and Urban Development. Terri obtained a B.A. in Sociology from UCCS. She enjoys spending time with her family, cooking, gardening, and raising chickens.

Jenn Crabtree

Jenn is The Furnace Guy’s Marketing Director and Office Assistant. She may be the voice you hear when you call to schedule but spends most of her day behind the scenes, working on our website and social media. She comes to us with over 20 years of Customer Service, with an emphasis on Marketing and Advertising. When she is not here, she can be found either taking pictures or talking on the radio for a Local Country Station; but her favorite time is hanging out with her husband, kids, and family.

Testimonials

5/5

Testimonials

5/5

Call Us Today!

Call Us Today!